UPS delivered the cereal I ordered one week ago within the past hour. The boxes I received were 15 ounces instead of the large 20.5 ounce boxes I was so excited about getting for a great deal. I checked my order online and because the cereal is an unreturnable item, I contacted Amazon.com for a callback. I was immediately connected to a customer service representative from Estara Inc. … I believe they are contracted by Amazon.com for return issues.
I am tickled pink with the prompt and very satisfactory resolution of my order issue 
My order will be replaced with the correct item ~ and I get to keep the 8 15 ounce boxes. Free cereal! I love Post Honey Bunches of Oats that these are compared to. We won’t have to buy cereal for a long, long time 
When I take a closer look at the photo though ~ it does show the 15 ounce box. I hope Amazon.com doesn’t make too many of these mistakes ~ it must be costly! Fast and free shipping too!!
Sweet Home Farm French Vanilla Granola with Almonds, 20.5 Ounce Boxes (Pack of
List Price: $27.56
Price: $12.00 & eligible for FREE Super Saver Shipping on orders over $25.
You Save: $15.56 (56%)Product Features
* Case of eight 20.5-ounce cartons of cereal (total of 164 ounces)
* Flakes and oat clusters with almonds
* 100% natural
Filed under: on my mind
[...] On December 28, 2007 I wrote I LOVE Amazon.com! [...]