——-Original Message——-
From: Cuddle Creek LLC
Date: 7/7/2008 9:27:48 AM
To: ols.moonmaiden@gmail.com
Subject: RE: Website Contact Form - Customer Support: Unhappy with PurchaseDear Cheryl,
We are sorry you are disappointed in your purchase, however, we would say that you are Incorrect, the skin itself is blue, not green or teal - we suggest you adjust the color on your monitor.
We also make it a rule not to make the letters contain any decorative fonts, due to the fact we will not supply fonts due to copyright legalities unlike Yahoo groups.
In regards to it matching your desktop, of course it will not match your desktop as this skin was made to match the coordinating desktop theme.
Regards,
Cuddle Creek LLC
~ and my final reply ~
I appreciate your prompt response, but it’s not what I expected or hoped to hear. I’m not impressed with the defensive stance you take or the way you treat first-time customers by telling them they’re wrong. It’s certainly not the way to influence repeat business.
Hmmm … let’s see. I have perfect 20-20 vision corrected by lasik surgery and I’m not color blind. There’s absolutely nothing wrong with my computer, monitor, or palette(s). I use a V7 R22W02 22″ display LCD monitor set at 1680 x 1050 screen resolution with highest (32-bit) color quality.
“The superb specifications like 1680 x 1050 resolution, high contrast ratio of 700:1, DVI-D input and an excellent response time of 5 ms make the V7 R22W02 perfect for office use as well as for home-entertainment.”
I never said “matching desktop”, I said matching color. I was searching for a premade IncrediSkin in a light blue that would match my current desktop. You can see by the following that GardenBug doesn’t ~ not at all!
I also never said I wanted a font included in the GardenBug Incredimail. I already have hundreds of fonts installed, decorative and otherwise . They were not supplied by Yahoo! Groups, but came with licensed installed software (such as Broderbund’s Print Shop). Most Incredimails will include a font name in the footer. GardenBug’s doesn’t, and it’s set in Times New Roman with a font size of 18. Font size 18 is incredibly large and ugly.
with Rising Souls - The Final Chapter wallpaper
Curacao Firefox 3 theme
“An exotic yet exquisite alliance of blue and brown.”
I should also point out that you can’t read the date, time, or status messages in GardenBug’s status window.
I also never said I wanted a font included in the GardenBug Incredimail. I already have hundreds of fonts installed, decorative and otherwise . They were not supplied by Yahoo! Groups, but came with licensed installed software (such as Broderbund’s Print Shop). Most Incredimails will include a font name in the footer. GardenBug’s doesn’t, and it’s set in Times New Roman with a font size of 18. Font size 18 is incredibly large and ugly.
“The customer is always right” meaning “The trading policy that states a company’s keenness to be seen to put the customer first” is obviously not a maxim you’re familiar with or practice. I can see that you aren’t the kind of company I like to do business with anyways. I just wish I’d known in advance. Your response time is quick ~ it’s simply not a good response, or the right one to take in the business of selling. The best thing you could do is offer larger screen shots ~ perhaps full-size ~ of the Incredimail skins you’re selling so customers can get a better idea of what they’re buying beforehand.
I’ve got too many other things to do, so I’m not going to argue with you about what’s wrong or right. My time is worth more than the $5 I paid you for an inferior product. You’ve proven to me in spades that I made a big mistake in purchasing from you. I’ll stick with my free “Tattymail by goldengirl” Incrediskin. It doesn’t have all of the features I want, but it IS a true light blue.
Thanks for nothing.
Filed under: on my mind
